Account management
Delete account request.
You have the right to request deletion of your Momo account and the personal information associated with it. This page explains how.
1. Your right to delete
At Momo Telecommunications we value your privacy and your right to control your personal data. You may request the deletion of your account and associated personal information from our systems, subject to certain legal and operational data-retention requirements.
2. How to request deletion
- Email request: send an email to info@momo.tz from the email address associated with your account.
- Subject line: use the subject line "Account Deletion Request".
- Information to include: your full name, account ID (if known) and phone number, so we can verify your identity.
3. Verification process
For your security we may need to verify your identity before processing your request. Our support team may contact you to confirm that you are the authorised account holder. We typically process deletion requests within 30 days of verification.
4. Data that will be deleted
- Your personal profile information (name, email, phone number).
- Login credentials and authentication tokens.
- Marketing preferences and saved payment methods.
5. Data we may retain
We may be required to retain certain information for legal, tax or regulatory compliance purposes, including:
- Transaction and billing history for financial reporting (typically retained for 7 years).
- Logs of active service usage where required by telecommunications regulations.
6. Contact us
If you have questions or need help deleting your account, contact our support team at info@momo.tz or call +255 800 110 787.